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How We Protect Your Account and Data

Your account security and payment information are at the centre of how we operate.

Data encrypted in transitPayment details never sharedYour account, your control
spin89 How We Protect Your Account and Data
REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Email Support

Send privacy requests, data access questions or deletion inquiries to our compliance team at [email protected]. We respond to all requests within five business days.

Live Chat

Chat with our support team in English during lobby hours to ask about how your data is stored or to request account information. Available during peak Indonesia gaming times daily.

Account Settings

Update your email, phone or language preference directly in your account dashboard under Settings. Changes take effect immediately for future logins and communications.

SECURITY AND CONTROL

How We Handle Your Privacy Rights

Data Retention

We keep your account details and transaction history for as long as your account is active, plus five years after closure for regulatory compliance. You can request deletion of non-essential data while your account remains open.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. Third-party cookies from payment partners like DANA and OVO may also be set; you can clear them anytime from your browser settings.

Account Security

Your password is encrypted and never stored in plain text. Two-factor authentication is available in your Account Settings if you want to add an extra security layer for deposits and withdrawals.

Payment Data Safety

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your wallet credentials or PIN; only your unique account ID is linked to each payment method.

Access Requests

Contact [email protected] with your account email to download a copy of all your personal data, transaction logs and device history. The file is sent to your registered email within seven days.

Policy Updates

We notify you via email if this policy changes significantly. Minor updates are logged with dates on this page. Your continued use after notification means you accept the updated terms.

Privacy and Data Protection FAQ

Your account is marked inactive and your personal details are retained for five years to meet regulatory requirements. You can request deletion of non-essential information immediately; essential data (transaction records, KYC documents) stays on file for compliance. Email [email protected] with your account ID to start a deletion request.

Yes. Send a data access request to [email protected] with your registered email and account number. We will compile your full profile including name, contact details, device history, login records and transaction summaries into a downloadable file, delivered within seven business days.

We never store your wallet password, PIN or card details. Deposits and withdrawals use encrypted connections to DANA, OVO, GoPay and QRIS servers. Only your unique spin89 account ID links to each payment method; the payment partner handles credential security on their end.

We do not sell or share your personal data with third parties for marketing. Payment processors (DANA, OVO, GoPay, QRIS) receive only transaction details they need to process your deposit or withdrawal. We keep your profile private to your account.

Cookies are small files stored on your device. We use session cookies to keep you logged in, analytics cookies to track lobby behaviour and improve your experience, and cookies from DANA, OVO, GoPay and QRIS for payment authentication. You can clear cookies in your browser settings anytime without affecting your account.

Your account data is stored on encrypted servers with multi-layer access controls. Backups are maintained in secure data centres with redundancy to prevent loss. Passwords, payment links and session tokens are hashed and encrypted. You can verify your device's connection is secure by checking for the padlock icon in your browser address bar.

Contact our support team at [email protected] or via live chat to request permanent account deletion. We will close your account, flag your profile for data removal and delete non-regulated information within thirty days. Regulatory records (transactions, KYC) are retained for five years as required by law where local law permits.